Privacy Policy

This Privacy Policy describes how Vinos Casa Grande (hereinafter, the "Site", "we" or "us") collects, uses and discloses your personal information when you visit or use our services, make a purchase on vinoscasagrande.com (hereinafter, the "Site") or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, a website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree that your information is collected, used and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other measures required by applicable law.

Collection and use of your personal information

To provide the Services, we collect personal information about you from a variety of sources as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that may be related or associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you send us directly through our Services may include the following:

• • Contact details including your full name, phone number and email.
• • Customer service information including details you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide these details; however, this may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information on how you access and use our Site and your account, including device information, browser information, network connection information, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• • Companies whose services we use because they are secure, such as MercadoPago.
• • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide the products or services you requested, thereby enabling us to fulfill our contract with you.
• • When you visit our Site, open or click the emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information via online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

All information we obtain from third parties will be treated in accordance with this Privacy Policy.

Use of your personal information

• • Provision of services and products. We use your personal information to provide the Services and thus fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account and purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, organizing shipping, facilitating returns or exchanges, as well as other features and functionalities related to your account.
• • Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising and marketing communications by email, text message or postal mail, and showing you product or service advertisements. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites.
• • Security and fraud prevention. We use your personal information to detect, investigate or take action regarding potential fraudulent, illegal or malicious activities.
• • Communications and service improvement. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to be able to respond to you, provide effective services and maintain our business relationship with you.

Booking Policy

The booking policy outlines the conditions for making and modifying bookings through our services. By making a booking with Vinos Casa Grande, you agree to the following terms and conditions:

• • Booking Process: To make a booking, you must provide valid information such as your full name, phone number and email.
• • Cancellations and Modifications: Cancellations and modifications must be made at least 48 hours before the booking date to receive a full refund.
• • Availability: Bookings are subject to availability. We reserve the right to modify or cancel a booking in the event of force majeure or unforeseen circumstances.

By making a booking, you agree to comply with the conditions mentioned above.

Cookies

Like many other websites, our Site also uses cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you may choose to configure your browser to delete or reject cookies via your browser controls. Note that deleting or blocking Cookies may negatively affect your user experience and may cause some Services—including certain features and overall functionality—to work improperly or become unavailable. Additionally, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.

Disclosure of your personal information

In certain circumstances, we may disclose your personal information to third parties for contract compliance, legitimate purposes or other reasons under this Privacy Policy. Such circumstances may include the following:

• • To providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
• • To business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• • When you indicate, request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
• • To our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
• • In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce applicable terms of service and protect or defend the Services, as well as our rights, those of our users and others.

We disclose the following categories of personal and sensitive data about users for the reasons set out above in 'How we collect and use your personal data' and 'How we disclose personal data':

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found there. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation on its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed in the Services.

Minors' data

The Services are not intended for use by minors, and we do not intentionally collect any personal information from minors. If you are a parent or guardian of a minor who has provided personal information to us, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we 'share' or 'sell' (as those terms are defined under applicable law) personal information of minors under 18 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee 'perfect security'. Additionally, information you send us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, which may allow us to deny your request in certain cases as permitted by law.

• • Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
• • Right of deletion: You may have the right to request deletion of the personal information we hold about you.
• • Right of correction: You may have the right to request correction of inaccurate personal information we hold about you.
• • Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• • Restriction of processing: You may have the right to request that we stop or restrict processing of personal information.
• • Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw such consent.
• • Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you may respond directly to our denial.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Please note that exercising any of these rights will not result in any discrimination by us. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require proof that you have authorized the agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to submit your complaint to the local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information will also be processed with personnel and external service providers and partners in such countries.

Contact

If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, you may call us at +59899120862, send an email to contacto@vinoscasagrande.com, or contact us at Camino de los Horneros, esq. Lucchese, Pando, UY-CA, 91001, UY.